You can modify or cancel your order within 1 hour of placing it. Please contact us immediately at homespiredltd@gmail.com with your order number. After 1 hour, the order enters processing and cannot be modified.

Once your order is dispatched, you'll receive a tracking number via email. You can track your order using Royal Mail's tracking system. If you haven't received tracking information within 48 hours, please contact us.

Yes, we accept bulk and wholesale orders. Please contact us at homespiredltd@gmail.com with your requirements for custom pricing and delivery arrangements.

• Standard Delivery: 3-5 working days
• Next Day Delivery: Next working day if ordered before 7pm
• Weekends and bank holidays are not counted as working days
• Delivery times start from dispatch, not order placement

Currently, we only deliver to UK mainland addresses. This includes England, Scotland, and Wales. We do not deliver to:

• Northern Ireland
• Channel Islands
• Isle of Man
• BFPO addresses
• International addresses

If you're not home, Royal Mail will:

1. Attempt delivery to a neighbor
2. Leave a "Something for You" card with collection instructions
3. Hold the item at your local delivery office for 18 days

You can also specify a delivery address where someone will be available (work, family, or friend's address).

To return an item:

1. Contact us at homespiredltd@gmail.com for a Return Authorization Number
2. Package the item securely in its original packaging
3. Include the completed returns form (provided by us)
4. Post using a tracked service (we recommend Royal Mail Signed For)
5. Email us the tracking number

Return shipping costs are the customer's responsibility unless the item is faulty.

Once we receive your return:

• Inspection: 1-3 working days
• Refund processing: 3-5 working days
• Bank processing: 3-10 working days

Total time: 7-18 working days from when we receive the return.

Refunds are issued to the original payment method. Delivery charges are non-refundable unless the item is faulty.

If you receive a damaged or faulty item:

1. Contact us within 48 hours of delivery at homespiredltd@gmail.com
2. Provide your order number and photos of the damage/fault
3. We'll arrange a free return label
4. Once received, we'll send a replacement or issue a full refund including shipping

Please do not use damaged or faulty items as this may void your return rights.

Yes, your payment information is completely secure:

• We use SSL encryption on all pages
• We never store your full card details
• Payments are processed through PCI-DSS compliant gateways
• We use 3D Secure authentication for added security
• All transactions are monitored for fraud

You can shop with confidence knowing your information is protected.

No, you can checkout as a guest. However, creating an account offers benefits:

• Faster checkout (saved address and payment details)
• Order history and tracking
• Easy returns management
• Wishlist functionality
• Exclusive offers and discounts

You can create an account during checkout or at any time.

To reset your password:

1. Go to the Login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Click the link and create a new password

If you don't receive the email, check your spam folder or contact us at homespiredltd@gmail.com.