We think you’ll love your purchases but if you don’t, you can return the unopened and unused items within 14 days of receipt.
We like to stand by the quality of our toys so if you receive a faulty item please do get in touch and we’ll do our best to resolve this for you.
If the item has been opened but is unused you may be able to return it to us in exchange for a credit note but a restocking fee will be charged. These cases will be handled on a per customer basis.
Please note that shipping costs can only be refunded if the item is faulty. Once we receive the return, your purchase amount will be refunded to your original form of payment.
Here’s what to do:
- Send us an e-mail to let us know to expect the return and why.
- Once return approved; Ship package to: Home Spired Ltd, Attn: Returns, 100 Leigh Road, E6 2AS, United Kingdom.
- Get your money back once we have received the return!
Please note if your order has already shipped we cannot cancel the order and refund you as the item is out for delivery. Once you receive the item you may return it to us by post, we would then be happy to process a refund.
For special orders where we invest time and effort before the cancellation request, there may be a discretionary fee to cover our costs.